Store Policies

No refunds or exchanges

Unless the product is faulty or damaged. You are able to make adjustments/corrections within 48hours of placing the order, as long as your order isn’t being processed.

Damages and issues

Please inspect your order upon receiving the items and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Delayed Package

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame, but sometimes, delays may happen. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims, or lost packages to the best of our ability. In the event a package has been lost, missing, or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from the carrier will not be eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us with your order number.  

Customs, Taxes, and Duties

Customs, taxes, duties, or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country.

Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

An additional shipping fee will be applicable for a redelivery.