FAQs

1. Who are we?

AmbiaBlossomCo is a small business run by me (Saffron Ambia), focusing on creating high quality, subtle anime streetwear that you can actually wear. I created AmbiaBlossomCo because I wanted anime inspired clothing with references that only a fellow watcher would understand and that was also affordable. All designs are hand drawn by me (NO AI!)

I hope you like what I've designed and I'm always happy to hear feedback and if there's any anime you'd like me to design for!

2. What does 'pre-order' mean?

All items are available to pre-order during the drop window. Everything is made to order to ensure high-quality garments in your preferred colour/sizing. This allows unlimited stock to be available within the 'pre-order window'. Items wont run out of stock, ensuring any colour/design/size is available whilst the drop is running.

3. How long does an order take to be processed?

Once you have placed a pre-order, it can take any where from 1 - 3 weeks for your order to be processed. Ordered are created in an order of when they were placed. Production begins early to ensure your items are created and shipped as quickly as possible.

If you have placed a regular order, it can take 3-5 business days to process and ship.

4. Do you offer international shipping?

Yes! 

5. How long will it take for my order to arrive?

UK orders can take up to 3 business days for your order to arrive from when it has been shipped. International orders can take anywhere from 7-35 business working days from when your order has been shipped. You will receive an email once your order has been shipped, along with a tracking number to ease your mind.

6. Can I change or cancel my order after placing it?

Orders can be cancelled or adjusted within 24hours. Drop an email or DM with your order number and request, as long as your order hasn't been processed.

7. What is your refund policy?

Unfortunately, there are no refunds available unless the item is damaged. However, if you are unhappy then please feel free to drop me an email and hopefully we can sort something out  ◡̈ 

8. Do I have to pay Customs & Duties?

Different countries have different rules with customs & duties. I am unaware when countries apply this to your order when it arrives at your country for delivery. These charges are the responsibility of the customer as stated in the Store Policies.